Managed Services Agreement
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Managed Services Agreement
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This Agreement is between Jeff Parrish PC Services LLC ("Service Provider") and the client identified below ("Client").
1. Scope of Services
Service Provider agrees to provide the following IT services:
- Remote and onsite support
- Microsoft 365 / Google Workspace administration
- Patch management
- Network monitoring (for applicable plans)
- Backup management
- General IT consulting
2. Service Plans & Pricing
Hourly Support
- Standard on-site (Mon–Fri, 9am–6pm): $95/hr
- Standard remote (Mon–Fri, 9am–6pm): $65/hr
- Emergency (after-hours/weekends): $115/hr
Monthly Retainer Plans
Each plan includes a monthly block of support hours, month-to-month. Remote work counts hour-for-hour; an on-site hour counts as 1.5 hours of the block. Additional hours are billed at 10% below standard rates (remote $58.50/hr, on-site $85.50/hr, emergency $103.50/hr).
- Basic (1–5 users) — 4 hrs/mo$230/mo
- Growth (6–10 users) — 8 hrs/mo$440/mo
- Premium (11–20 users) — 16 hrs/mo$840/mo
Custom plans available for 20+ users. Unused hours do not roll over.
3. Response Times
- Standard support: within 4 business hours
- Emergency support: within 1 hour
4. Payment Terms
- Hourly billing: invoiced weekly, due in 7 days
- Retainers: billed monthly in advance (due on the 1st)
- Late payments may incur a 5% fee
5. Term & Termination
Either party may terminate with 30 days written notice. Services may be suspended for non-payment.
6. Limitation of Liability
Liability is limited to one month's service fee. No liability for indirect or consequential damages.
7. Confidentiality
Both parties agree to keep all shared proprietary information confidential.
8. Governing Law
This Agreement is governed by the laws of the State of Illinois.
Acknowledgement
Service Provider
Jeff Parrish
Owner
Signature
Date
Client
Signature
Date
Jeff Parrish PC Services LLC — 1828 Jethro Ave, Zion, IL 60099-1518 — 847-986-5777 — connect@jpps.us